Don't let my smile fool you, lol. I just got back from a few days at the Viceroy and I was so disappointed! As far as design goes, the hotel is gorgeous, designed by none other than uber-talented Kelly Wearstler. Every detail was beautiful but unfortunately that's where it ended. First thing wrong with this place was the crowd – and to top it off annoying loud kids and families. Then there was the absurd $600 'incidental' fee which was automatically deducted – seriously, not even at the Four Seasons. The room service came in an hour and a half late, was cold and tasted awful – sent it back. Tried room service again but this time nothing on the menu was available. What? And last but not least, I arrive home to find that my card has been charged another $629 for the room when it was already pre-paid. I tried to take my cares away at the beautiful pool but oops!.. annoying jumping children everywheeere. So, if you ever thought to stay here because it appears young & chic? Don't. Stay at the Gansevoort or Soho House instead.
So what do you guys think?.. Should I send a letter of complaint to corporate and see what comes of it or should I just let it go and be satisfied that it was a beautifully designed hotel and not much else?