The Viceroy Miami : A Big Fat Disappointment

8.08.2011


Don't let my smile fool you, lol. I just got back from a few days at the Viceroy and I was so disappointed! As far as design goes, the hotel is gorgeous, designed by none other than uber-talented Kelly Wearstler. Every detail was beautiful but unfortunately that's where it ended. First thing wrong with this place was the crowd – and to top it off annoying loud kids and families. Then there was the absurd $600 'incidental' fee which was automatically deducted – seriously, not even at the Four Seasons. The room service came in an hour and a half late, was cold and tasted awful – sent it back. Tried room service again but this time nothing on the menu was available. What? And last but not least, I arrive home to find that my card has been charged another $629 for the room when it was already pre-paid. I tried to take my cares away at the beautiful pool but oops!.. annoying jumping children everywheeere. So, if you ever thought to stay here because it appears young & chic? Don't. Stay at the Gansevoort or Soho House instead.

So what do you guys think?.. Should I send a letter of complaint to corporate and see what comes of it or should I just let it go and be satisfied that it was a beautifully designed hotel and not much else?



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18 comments:

Ruth said...

Corporate probably can't do much about young children running around - its just bad upbringing - but charging you extra when it was prepaid, the awful room service and generally not a good stay? Yeah I think you should complain! I'm guessing it was mean't to be 5* and for that price that is what you should expect!
xx

www.flossyblossom.blogspot.com

Elizabeth and Kyle @ Love Is the Adventure said...

For $629, they should be doing quite a bit more for you. Definitely send the letter! My goodness, that's awful service. I hate when really upscale hotels treat their guests poorly because they think they can. They would be getting a strongly-worded note from me.

O'Melly said...

WOW woman.. firstly, you're SO lucky to get to do this! Ha ha I'm insanely jealous!

Second.. you're right.. that hotel IS gorgeous. I love the colours and design (and the birds give it an extra +) Although it doesn't strike me as a "bring your children for a family vacation" kind of place. That's unfortunate. I'd seriously complain because if you're spending the money for a place like that.. the service should be up to par, not just the eye-candy.

Murissa Maurice said...

Since we are both in the same blogging "industry" and try to show people amazing trips, I am glad you didn't hold back. I think that you should complain. The worst that could happen is that they don't respond nor care and you don't even stay there again (at least until new management maybe). However, there is more to gain from complaining; perhaps a discount on the extra charges or maybe they will fix the problem with the room service.

The Wanderfull Traveler

Mariel Torres said...

Wow! it's so incredibly beautiful but sadly that doesn't make up for the rest. I love this post because usually you just read positive reviews in the blogging world so this is somewhat refreshing and honest. I would totally send them that letter doll.

Miss Kwong said...

your blog is sooo amazing - full of amazing pics, adorable lifestyle and stunning outfits x
im following u now!

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Miss Kwong - Art and Fashion

Anonymous said...

The hotel is really beautiful but for me it comes down to the food. First you had bad room service, then bad food and then no food. I'd send a letter just based off of that. You can't relax when you're starving!

Blunt Cookie said...

Complain, sistah, cause a ruckus!

-The B.C. is comin for ya.

LORENA said...

@ Blunt Cookie - Hilarious! LoL.. Hopefully I'll get some comped nights somewhere else..

@Anonymous - You're exactly right, food is so important!

The Cat Hag said...

The hotel looks amazing, but noisy overbearing people would definitely dampen my holiday experience.

That's probably why I am stickler of routine and stay in the same hotels I have stayed in before so I dun get any surprises haha. ;)


xoxo,
Addie
The Cat Hag
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Haus and Home said...

The hotel does look amazing, but like you said, the experience was not good. Thanks for the heads-up.

Tamra {walkswithBella} said...

Gorgeous hotel darlin. But if the service was that bad, etc, I say write a letter to management and let them know how you feel. They need to understand how bad your experience was and understand why you were disappointed, etc. Perhaps, they are not aware of how they are driving off customers, let them know so they can make changes. Thanks for the honest and informative review.

Lindsay With An "A" said...

WOW! How gorgeous! I love the look of the hotel, but I am so sorry it was such a bad experience for you. I definitely think you should send a letter of complaint. NO hotel should be that bad, but especially one that "nice" and costly. Love your blog so much girl!!

LORENA said...

Thanks so much for all your input guys!

Letter has been sent, let's see what they say, lol

Anya adores said...

I think you should defo complain - kids noisy etc = bad parents, but the rooms service experience, and overcharging shouldn't happen in a hotel like that.
A xx

Villa Bisono said...

When you told me this story I could't believe it and thought how can A Kelly Wearstler Viceroy Hotel do such a thing. I say complain, if they don't write back to you, complain again and again, until you get a free night at another one of her hotels. It was not cool for you to book this amazing hotel and get stuck with shitty service and a bad staff. I told you when I stopped by just to take pics, they were very rude and didn't let me while the Tides Hotel were the opposite. Complain till you get Kelly Weastler attention, and they take me with u...LOL! On another note, the decor is beautiful!!!!!!!!

thediplomaticwife said...

I would definitely recommend sending a letter to upper management. Sometimes they just don't realize how bad the staff is doing and a quality hotel will definitely appreciate the feedback that will help them improve their service. But if you get attitude from them when you do it, then you know that they definitely don't care about customers or improving their service.

Marj Travel Experiences said...

I love the design Lorena despite the bad service and for charging your credit card. This is Ridiculous!!! Did you end up asking for a refund?Marj Travel Experiences: Design Fashion Travel Destinations

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